INVESTMENT SCAMS: If you are looking for a fast way to make money, watch out – scammers have invented all sorts of fake money-making opportunities to prey on your enthusiasm and get hold of your cash. If you suspect that you have been scammed visit Staying Secure and call LLL 1800 556 457.

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PayIDForget your BSB and facility number!

PayID® is a smart address for payments created by linking your LLL facility to a recognisable and memorable piece of information you use in everyday life – such as your mobile phone number, email address or ABN. With PayID, you can make* and receive payments with unprecedented ease, convenience and confidence.

You can also own multiple PayIDs for separate accounts or facilities (i.e. you could use your mobile phone number for your nominated LLL facility, and your email address for your everyday transactional account from another financial institution).

BSB and facility numbers will still exist

PayID is simply an easier way to pay someone. However, it doesn't replace the traditional method of transferring funds via BSB and facilityt numbers. So, if for whatever reason you'd prefer not to register a PayID, you're more than welcome to continue using BSB and facility numbers for your transactions if you wish.

Benefits of PayID

  • Making* payments is easy – the platform is very intuitive and simple to use.
  • So convenient. Because your PayID can be your mobile number, email address or ABN, it is much easier for you to remember and give to people for quick money transfers.
  • You can keep your PayID with you if you move financial institutions.

    NPP payments from LLL facilities are only available to NPP participants. NPP payments will not be successful into LLL facilities from any NPP participants who do not differ Single Credit Transfers.

FAQs

What can I use as my PayID?

You can use any of the following as your PayID:

  • Your mobile phone number
  • Your email address
  • Your ABN (Australian Business Number) - business only
  • Your organisation ID (a customised identifier for your organisation/business provided by LLL) - business only

How secure is PayID?

It is in everyone’s interest that the PayID service is safe and secure, which is why it is certified to the highest data security capabilities and monitored 24 hours a day, seven days a week. PayID also has high-security standards that must be met by all financial institutions that wish to register a customer’s details on the service, which they can only do with the customer’s informed consent.

Can I set up PayTo using PayID?

Yes, using your PayID to set up PayTo® agreements is the safest and most secure way of managing one-off or recurring payments. Find out more about PayTo.

Could someone create a PayID using another person's details?

There are strict identification rules that must be followed by participating financial institutions when a PayID is created, similar to those already in place in the industry. This ensures the customer has a right to use that PayID as well as the bank account/LLL facility it is being linked to.

Can someone take money out of another person's account/LLL facility using information created with their PayID (e.g. a person's mobile phone number)?

A PayID cannot be used to take money out of an account/LLL facility. It can only be used to receive payments.

What happens if a customer claims the PayID they want is already created and in use?

Financial institutions can instigate the PayID Dispute Resolution process. This will enable the disputed PayID to be investigated and assigned to the rightful owner.

How will a customer know if they are paying the right person?

When a customer creates a PayID via their financial institution, they will be asked to give their PayID a ‘nickname’. This name must be an appropriate representation of the account or facility holder and must not intend to mislead or confuse a payer. The service provider facilitating the PayID payment will display this name to the payer during the payment process to confirm that the payee is indeed the person or company they are intending to pay. In many cases, the full legal name of the account/LLL facility holder may also be displayed. 

 

Important Information

* LLL Non-Associates can only receive NPP payments; Associates, however, may make and receive NPP payments.

PayID and PayTo are registered trademarks of NPP Australia Limited.

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